On April 20, 2020, the NYS Department of Labor (DOL) announced the launch of a new application for New Yorkers to apply for traditional Unemployment Insurance or the new COVID-19 Pandemic Unemployment Assistance. The new online application process aligns with updated federal policy and allows applicants to simply complete one form to get the correct benefits. The updated unemployment benefits application system, available at the DOL website by clicking here will determine which unemployment program, unemployment insurance, or Pandemic Unemployment Assistance, employees should apply for and then prompt them to answer a specific set of questions. Employees with active claims should continue to communicate with the Unemployment Division as directed by their Department of Labor representative to ensure the continuation of benefits. The telephone claims center remains open and operational on extended hours as follows:
Monday - Thursday, 8 a.m. to 7:30 p.m.
Friday, 8 a.m. to 6 p.m.
Saturday, 7:30 a.m. to 8 p.m.
For additional information, please refer to the resource documents posted on this page or contact the telephone claim center at 1-888-209-8124. You may also find additional information by visiting https://labor.ny.gov/